Poshmark:

Posh shows

Where sellers host live auctions, allowing shoppers to interact, bid, and buy instantly.

Feed
Show

Role

Lead Designer + Design Systems

Timeline

Q2 2022 – Q1 2023 (MVP Launch)

In 2023, we launched Posh Shows, Poshmark’s live shopping experience, bringing the energy of real-time video auctions to our resale community.

 

As Lead Product Designer, I partnered with cross-functional teams to define the end-to-end experience — from live show discovery to hosting and bidding interactions. Our goal was to help sellers connect more authentically with their audiences and drive engagement through real-time storytelling.

 

We reimagined how social commerce could feel on Poshmark, transforming static listings into live, interactive moments that blend entertainment, community, and commerce.

Impact

+10% lift in overall GMV

driven entirely by live show orders

3x seller activation and retention

driving cross-selling growth

+11% in orders from personalized browsing

shifting Poshmark from listings to live commerce

Designing for Speed

& Consistency

Built a design system that helped the team move fast without breaking consistency. It allowed us to experiment weekly, launch quickly, often shipping at a pace faster than any previous initiative. This enabled us to keep every new feature feeling cohesive across the experience.

Making Shopping Effortless

Simplified how users browse, bid, and buy in live shows, reducing friction and helping both sellers and shoppers complete actions with confidence and ease.

The Bid button was too accessible, causing a high volume of accidental bids and creating poor experiences for both buyers and sellers.

LIVE

đź‘‹ shopaholic joined

100

@poshxstyle

Explore

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

@username

$40

Shipping + Tax

00:40

Custom Bid

Bid $42

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset hello!

Ask or comment...

shoppa_girl has the highest bid! đź’¸

Original Bid Design

Introduced Swipe to Bid, reducing buyer cancellations by 29% while keeping GMV stable — proving that intentional friction can build trust without hurting conversion.

LIVE

đź‘‹ shopaholic joined

100

@poshxstyle

Explore

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

@username

$40

Shipping + Tax

00:40

Custom Bid

Bid $42

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset hello!

Ask or comment...

shoppa_girl has the highest bid! đź’¸

Updated Bid Design

Helping Shoppers Find What They Love

Improved how people discover live shows and new listings by making navigation smarter and more personalized, turning endless scrolling into meaningful discovery.

LIVE

đź‘‹ shopaholic joined

100

@poshxstyle

Explore

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Color Block Sneakers

Size: 10

Nike

@poshxstyle

$75

Shipping + Tax

00:40

Custom Bid

Bid $42

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset hello!

Ask or comment...

username has the highest bid! đź’¸

LIVE

đź‘‹ shopaholic joined

100

@poshxstyle

Explore

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Color Block Sneakers

Size: 10

Nike

@poshxstyle

$75

Shipping + Tax

00:40

Custom Bid

Bid $42

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset hello!

Ask or comment...

username has the highest bid! đź’¸

Personalized discovery and browsing improves key metrics:

+11% increase in orders, proving to be highest impact change across all Posh Shows experiences

+3% higher watch time, reversing a negative trend in the rest of the system

+3% more engaged viewers, despite system-wide decline. Personlization improved viewer quality, not just volume.

Bringing Energy to

Every Show

Designed interactive tools that made watching feel lively and social — from giveaways and reactions to raids that connect shows together and keep viewers engaged.

@poshxstyle’s show has ended

dripandflip

LIVE

128

Up next

Streetwear + Sneakers = Weekend Flex

Hope you enjoyed the show!

This Posh Show is now over.

View All Shows

🥳

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

Ask or comment...

Nike Flyknit Sneakers

Size: 7

Nike

@username

$40

@poshxstyle

Explore

100

12:55

Athleisure Block Party

What type of items are you shopping for this season?

Vintage bags

Women’s Tops

Shoe collection

Summer Dress

End Poll

Athleisure Posh Party LIVE

$5

:

00

59

$5

:

00

40

$5

:

00

00

Upcoming

Welcome to the

Scaling and optimizing the cross-platform experience

Designed interactive tools that made watching feel lively and social — from giveaways and reactions to raids that connect shows together and keep viewers engaged.

100

@poshxstyle

hello_mh has the highest bid! đź’¸

Color Block Sneakers

Size: 12

Nike

@poshxstyle

$40

Shipping + Tax

00:15

Custom Bid

Bid $42

25 Listings in posh show

Search Listings

Navy Tracksuit

Size: S

adidas

@poshxstyle

$50

34

Color Block Sneakers

Size: 12

Nike

@poshxstyle

$75

23

Graphic Tee

Size: 7

Zara

@poshxstyle

15

41

Nike High Tops

Size: 12

Nike

@poshxstyle

$40

18

Logo Cap

Size: OS

Urban

@poshxstyle

$23

2

Orange Bomber

Size: M

UO

@poshxstyle

$44

15

Fjallraven backpack

Size: OS

Fjallkraven

@poshxstyle

$140

5

Athleisure Posh Show

poshmark Welcome! Please be kind to your fellow Poshers and be a nice citizen. Say nice things. Make good choices.

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset ready to buy!

susbeats Dude, These are fire! What color is that?

dixon19 Can we see the back?

yungtsunami You’re killing it in this show!

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset ready to buy!

susbeats Dude, These are fire! What color is that?

dixon19 Can we see the back?

yungtsunami You’re killing it in this show!

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

Ask or comment...

đź‘‹ username joined

comments / activity

End Show

Key Learnings

Personalization Beats Volume

Personalized discovery (“Shows You May Like”) outperformed every high traffic entry point by increasing orders (+11%), watch time and engaged viewers despite overall declines across the system.

3x Seller Activation and Retention

Swipe-to-Bid decreased accidental purchases by 29% while keeping GMV neutral. This showed that adding deliberate interaction patterns can meaningfully improve the buyer and seller experience.

Community Energy Drives Retention

Engagement grows when users feel part of something happening in real time. Designing moments of shared excitement creates stickiness that static listings cannot. Our biggest initiatives that contributed to this were Giveaways and Sudden Death auctions.

Leah Sung

leahnsung@gmail.com

Poshmark:

Posh shows

Where sellers host live auctions, allowing shoppers to interact, bid, and buy instantly.

Feed
Show

Role

Lead Designer + Design Systems

Timeline

Q2 2022 – Q1 2023 (MVP Launch)

In 2023, we launched Posh Shows, Poshmark’s live shopping experience, bringing the energy of real-time video auctions to our resale community.

 

As Lead Product Designer, I partnered with cross-functional teams to define the end-to-end experience — from live show discovery to hosting and bidding interactions. Our goal was to help sellers connect more authentically with their audiences and drive engagement through real-time storytelling.

 

We reimagined how social commerce could feel on Poshmark, transforming static listings into live, interactive moments that blend entertainment, community, and commerce.

Impact

+10% lift in overall GMV

driven entirely by live show orders

3x seller activation and retention

driving cross-selling growth

+11% in orders from personalized browsing

shifting Poshmark from listings to live commerce

Designing for Speed

& Consistency

Built a design system that helped the team move fast without breaking consistency. It allowed us to experiment weekly, launch quickly, often shipping at a pace faster than any previous initiative. This enabled us to keep every new feature feeling cohesive across the experience.

Making Shopping Effortless

Simplified how users browse, bid, and buy in live shows, reducing friction and helping both sellers and shoppers complete actions with confidence and ease.

The Bid button was too accessible, causing a high volume of accidental bids and creating poor experiences for both buyers and sellers.

LIVE

đź‘‹ shopaholic joined

100

@poshxstyle

Explore

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

@username

$40

Shipping + Tax

00:40

Custom Bid

Bid $42

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset hello!

Ask or comment...

shoppa_girl has the highest bid! đź’¸

Original Bid Design

Introduced Swipe to Bid, reducing buyer cancellations by 29% while keeping GMV stable — proving that intentional friction can build trust without hurting conversion.

LIVE

đź‘‹ shopaholic joined

100

@poshxstyle

Explore

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

@username

$40

Shipping + Tax

00:40

Custom Bid

Bid $42

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset hello!

Ask or comment...

shoppa_girl has the highest bid! đź’¸

Updated Bid Design

Helping Shoppers Find What They Love

Improved how people discover live shows and new listings by making navigation smarter and more personalized, turning endless scrolling into meaningful discovery.

LIVE

đź‘‹ shopaholic joined

100

@poshxstyle

Explore

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Color Block Sneakers

Size: 10

Nike

@poshxstyle

$75

Shipping + Tax

00:40

Custom Bid

Bid $42

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset hello!

Ask or comment...

username has the highest bid! đź’¸

LIVE

đź‘‹ shopaholic joined

100

@poshxstyle

Explore

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Color Block Sneakers

Size: 10

Nike

@poshxstyle

$75

Shipping + Tax

00:40

Custom Bid

Bid $42

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset hello!

Ask or comment...

username has the highest bid! đź’¸

Personalized discovery and browsing improves key metrics:

+11% increase in orders, proving to be highest impact change across all Posh Shows experiences

+3% higher watch time, reversing a negative trend in the rest of the system

+3% more engaged viewers, despite system-wide decline. Personlization improved viewer quality, not just volume.

Bringing Energy to

Every Show

Designed interactive tools that made watching feel lively and social — from giveaways and reactions to raids that connect shows together and keep viewers engaged.

@poshxstyle’s show has ended

dripandflip

LIVE

128

Up next

Streetwear + Sneakers = Weekend Flex

Hope you enjoyed the show!

This Posh Show is now over.

View All Shows

🥳

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

Ask or comment...

Nike Flyknit Sneakers

Size: 7

Nike

@username

$40

@poshxstyle

Explore

100

12:55

Athleisure Block Party

What type of items are you shopping for this season?

Vintage bags

Women’s Tops

Shoe collection

Summer Dress

End Poll

Athleisure Posh Party LIVE

$5

:

00

59

$5

:

00

40

$5

:

00

00

Upcoming

Welcome to the

Scaling and optimizing the cross-platform experience

Designed interactive tools that made watching feel lively and social — from giveaways and reactions to raids that connect shows together and keep viewers engaged.

100

@poshxstyle

hello_mh has the highest bid! đź’¸

Color Block Sneakers

Size: 12

Nike

@poshxstyle

$40

Shipping + Tax

00:15

Custom Bid

Bid $42

25 Listings in posh show

Search Listings

Navy Tracksuit

Size: S

adidas

@poshxstyle

$50

34

Color Block Sneakers

Size: 12

Nike

@poshxstyle

$75

23

Graphic Tee

Size: 7

Zara

@poshxstyle

15

41

Nike High Tops

Size: 12

Nike

@poshxstyle

$40

18

Logo Cap

Size: OS

Urban

@poshxstyle

$23

2

Orange Bomber

Size: M

UO

@poshxstyle

$44

15

Fjallraven backpack

Size: OS

Fjallkraven

@poshxstyle

$140

5

Athleisure Posh Show

poshmark Welcome! Please be kind to your fellow Poshers and be a nice citizen. Say nice things. Make good choices.

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset ready to buy!

susbeats Dude, These are fire! What color is that?

dixon19 Can we see the back?

yungtsunami You’re killing it in this show!

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset ready to buy!

susbeats Dude, These are fire! What color is that?

dixon19 Can we see the back?

yungtsunami You’re killing it in this show!

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

Ask or comment...

đź‘‹ username joined

comments / activity

End Show

Key Learnings

Personalization Beats Volume

Personalized discovery (“Shows You May Like”) outperformed every high traffic entry point by increasing orders (+11%), watch time and engaged viewers despite overall declines across the system.

3x Seller Activation and Retention

Swipe-to-Bid decreased accidental purchases by 29% while keeping GMV neutral. This showed that adding deliberate interaction patterns can meaningfully improve the buyer and seller experience.

Community Energy Drives Retention

Engagement grows when users feel part of something happening in real time. Designing moments of shared excitement creates stickiness that static listings cannot. Our biggest initiatives that contributed to this were Giveaways and Sudden Death auctions.

Leah Sung

leahnsung@gmail.com

Feed

Poshmark: Posh shows

Where sellers host live auctions, allowing shoppers to interact, bid, and buy instantly.

In 2023, we launched Posh Shows, Poshmark’s live shopping experience, bringing the energy of real-time video auctions to our resale community.

 

As Lead Product Designer, I partnered with cross-functional teams to define the end-to-end experience — from live show discovery to hosting and bidding interactions. Our goal was to help sellers connect more authentically with their audiences and drive engagement through real-time storytelling.

 

We reimagined how social commerce could feel on Poshmark, transforming static listings into live, interactive moments that blend entertainment, community, and commerce.

Role

Lead Designer + Design Systems

Timeline

Q2 2022 – Q1 2023

(MVP Launch)

Impact

+10% lift in overall GMV

driven entirely by live show orders

3x seller activation and retention

driving cross-selling growth

+11% in orders from personalized browsing

shifting Poshmark from listings to live commerce

Designing for Speed

& Consistency

Built a design system that helped the team move fast without breaking consistency. It allowed us to experiment weekly, launch quickly, often shipping at a pace faster than any previous initiative. This enabled us to keep every new feature feeling cohesive across the experience.

Making Shopping Effortless

Simplified how users browse, bid, and buy in live shows, reducing friction and helping both sellers and shoppers complete actions with confidence and ease.

The Bid button was too accessible, causing a high volume of accidental bids and creating poor experiences for both buyers and sellers.

LIVE

đź‘‹ shopaholic joined

100

@poshxstyle

Explore

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

@username

$40

Shipping + Tax

00:40

Custom Bid

Bid $42

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset hello!

Ask or comment...

shoppa_girl has the highest bid! đź’¸

Original Bid Design

Introduced Swipe to Bid, reducing buyer cancellations by 29% while keeping GMV stable — proving that intentional friction can build trust without hurting conversion.

LIVE

đź‘‹ shopaholic joined

100

@poshxstyle

Explore

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

@username

$40

Shipping + Tax

00:40

Custom Bid

Bid $42

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset hello!

Ask or comment...

shoppa_girl has the highest bid! đź’¸

Updated Bid Design

Helping Shoppers Find What They Love

Improved how people discover live shows and new listings by making navigation smarter and more personalized, turning endless scrolling into meaningful discovery.

LIVE

đź‘‹ shopaholic joined

100

@poshxstyle

Explore

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Color Block Sneakers

Size: 10

Nike

@poshxstyle

$75

Shipping + Tax

00:40

Custom Bid

Bid $42

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset hello!

Ask or comment...

username has the highest bid! đź’¸

LIVE

đź‘‹ shopaholic joined

100

@poshxstyle

Explore

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Color Block Sneakers

Size: 10

Nike

@poshxstyle

$75

Shipping + Tax

00:40

Custom Bid

Bid $42

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset hello!

Ask or comment...

username has the highest bid! đź’¸

Personalized discovery and browsing improves key metrics:

+11% increase in orders, proving to be highest impact change across all Posh Shows experiences

+3% higher watch time, reversing a negative trend in the rest of the system

+3% higher watch time, reversing a negative trend in the rest of the system

Bringing Energy to

Every Show

Designed interactive tools that made watching feel lively and social — from giveaways and reactions to raids that connect shows together and keep viewers engaged.

@poshxstyle’s show has ended

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

Cream Sweater

Size: 7

Zara

$40

Auction Item

dripandflip

LIVE

128

Up next

Streetwear + Sneakers = Weekend Flex

Hope you enjoyed the show!

This Posh Show is now over.

View All Shows

🥳

12

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

Ask or comment...

Nike Flyknit Sneakers

Size: 7

Nike

@username

$40

@poshxstyle

Explore

100

12:55

Athleisure Block Party

What type of items are you shopping for this season?

Vintage bags

Women’s Tops

Shoe collection

Summer Dress

End Poll

Athleisure Posh Party LIVE

$5

:

00

59

$5

:

00

40

$5

:

00

00

Upcoming

Welcome to the

Scaling and optimizing the cross-platform experience

Designed interactive tools that made watching feel lively and social — from giveaways and reactions to raids that connect shows together and keep viewers engaged.

100

@poshxstyle

hello_mh has the highest bid! đź’¸

Color Block Sneakers

Size: 12

Nike

@poshxstyle

$40

Shipping + Tax

00:15

Custom Bid

Bid $42

25 Listings in posh show

Search Listings

Navy Tracksuit

Size: S

adidas

@poshxstyle

$50

34

Color Block Sneakers

Size: 12

Nike

@poshxstyle

$75

23

Graphic Tee

Size: 7

Zara

@poshxstyle

15

41

Nike High Tops

Size: 12

Nike

@poshxstyle

$40

18

Logo Cap

Size: OS

Urban

@poshxstyle

$23

2

Orange Bomber

Size: M

UO

@poshxstyle

$44

15

Fjallraven backpack

Size: OS

Fjallkraven

@poshxstyle

$140

5

Athleisure Posh Show

poshmark Welcome! Please be kind to your fellow Poshers and be a nice citizen. Say nice things. Make good choices.

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset ready to buy!

susbeats Dude, These are fire! What color is that?

dixon19 Can we see the back?

yungtsunami You’re killing it in this show!

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

poshcloset ready to buy!

susbeats Dude, These are fire! What color is that?

dixon19 Can we see the back?

yungtsunami You’re killing it in this show!

callugo Hello Posh Friends! This is so cool, Let the shopping and poppin begin!

Ask or comment...

đź‘‹ username joined

comments / activity

End Show

Key Learnings

Personalization Beats Volume

Personalized discovery (“Shows You May Like”) outperformed every high traffic entry point by increasing orders (+11%), watch time and engaged viewers despite overall declines across the system.

Thoughtful Friction Builds Trust

Swipe-to-Bid decreased accidental purchases by 29% while keeping GMV neutral. This showed that adding deliberate interaction patterns can meaningfully improve the buyer and seller experience.

Community Energy Drives Retention

Engagement grows when users feel part of something happening in real time. Designing moments of shared excitement creates stickiness that static listings cannot. Our biggest initiatives that contributed to this were Giveaways and Sudden Death auctions.